Privacy Policy

1. Collecting information
We collect the following information when you use our website:
– Full name and contact information (email, phone number).
– Order details and shipping addresses.
– Payment information (via secure payment gateways).
– Usage data such as the pages you visit and how long you browse.
2. Use of information
We use the information we collect to:
– Process orders and deliver products.
– Improve the user experience and provide personalized offers.
– Send notifications about orders and promotions (with your consent).
3. Data protection
We are committed to protecting your data by:
– Using advanced security protocols (SSL).
– Storing data on secure servers.
– Not sharing your data with third parties without your consent, unless legally required to do so.
4. Cookies
We use cookies to improve your browsing experience and analyze site usage. You can modify your browser settings to disable these cookies, but this may affect some of the functionality of the site.
5. User rights
You have the right:
– Access and update your personal data.
– Request the deletion of your data from our records.
– Object to the use of your data for marketing purposes.

For any inquiries or requests regarding your data, please contact us at:
Email: Limeappkw@gmail.com
Phone: +965 9883 1748

Return and exchange policy
1. Return and exchange conditions
We accept return or exchange requests within 14 days of receiving the order, subject to the following conditions:
– The product must be unused and in its original condition with original packaging.
– Provide the purchase receipt or order number.
– Products that are damaged or defective due to an error on our part.
2. Non-returnable products
The following products cannot be returned or exchanged:
– Opened or used products.
– Products purchased as part of special offers or sales.
– Products that require special storage and have been opened.
3. Return procedure
To complete a return or exchange:
1. Contact customer service via email: Limeappkw@gmail.com or phone: +965 9883 1748
2. Provide order details and photos of the product if it is damaged or defective.
3. After approval, you will be provided with shipping instructions to return the product.
4. Refund
– Refunds are made in the same way as the original payment method within 7-14 business days.
– In the case of COD, the amount is refunded as a credit to your account on the website or via bank transfer.